Follow-up, CRM and reviews

Every lead answered in seconds, even when you are on a job.

Missed call text back, instant replies, follow-up for the ones who go quiet, and review requests that go out on their own.

The problem

This is where most businesses lose the money they already paid to get.

You are under a sink, on a roof, or with a client. The phone rings and you cannot pick up. That caller does not leave a voicemail. They call the next business on the list, and you never find out it happened.

The same thing happens online. A form comes in at 7pm on a Friday and gets answered Monday morning. By then they have already booked someone who replied first. The customer did not pick the best business. They picked the fastest one.

None of this shows up in a report. It just feels like a slow month. And no amount of advertising fixes it, because more leads into a system that does not answer them only means more lost customers.

01

Your business gets its own number

A line for the business, separate from your personal cell, so work stops living in your personal phone and every conversation is saved where your team can find it.

02

A missed call turns into a text in seconds

If you cannot pick up, the caller immediately gets a text saying you will be right with them and asking what they need. That alone brings back calls that used to be gone for good.

03

Every new lead gets an instant reply

From your website, your ads, Facebook, Instagram or Google. The first reply goes out while you are still the business they were thinking about.

04

The ones who go quiet get followed up for you

Most people who ask for a quote are not ignoring you. They got busy. A short series of texts and emails over the next few days brings a real share of them back, without you having to remember.

05

Finished jobs ask for a review on their own

The request goes out while the customer is still happy, not three weeks later when you finally remember. More reviews means more people choosing you on Google.

06

Your past customers hear from you again

Seasonal reminders, maintenance offers and check-ins to the list of people who already trust you. It is usually the cheapest work you will book all year.

This is usually where we find money in the first month, because the leads are already there and nobody is catching them.

How many calls did you miss last week? Most owners have no idea.
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Included

What gets set up

  • A business phone number with calling and texting, separate from your cell
  • Missed call text back, automatic and immediate
  • Instant replies to leads from forms, ads, social media and Google
  • Follow-up for quotes that went quiet
  • Automatic review requests after every finished job
  • One inbox for calls, texts, social messages and forms, on your phone
  • Customer list reactivation, which often pays for itself first
  • Connects with the software you already use for jobs and scheduling, wherever it allows
Straight answer

One thing outside our control

Before a business number can send texts, the phone carriers have to approve it. We start that on day one, and the wait usually sets the pace for the first few weeks.

We would rather tell you that now than have you wonder in week three why the texting is not on yet.

In their words

Straight off our Google listing.

5.0★★★★★

“Arquilla Solutions delivered an outstanding experience. The system works flawlessly with smooth setup and reliable performance. Owner Sebastian Arquilla is extremely transparent and upfront, which made the entire process easy and trustworthy.”

KristynGoogle review

“Arquilla Solutions is the only company that truly met my expectations from start to finish. I highly recommend them 100%. They are professional, reliable, and highly dedicated to their work.”

Moon Painting LLCGoogle review

“Sebastian is amazing! After struggling to get verified with google business, he got my profile up within less than a week and was so efficient. Highly recommend!”

Carla DeazleGoogle review

“Sebastian is great. Great communication and fully transparent. He setup my google business profile for me and was up and running within 4 days. I highly recommend and will be doing future business with his company again very soon.”

Keith ThompsonGoogle review
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