Legal
Last updated: July 2026
These Terms of Service (the "Terms") form a binding legal agreement between you ("you," "your," or "Client") and Arquilla Solutions LLC, a Virginia limited liability company ("Arquilla Solutions," "we," "us," or "our"), governing your access to and use of our website, marketing services, software platforms, automations, and any related deliverables (collectively, the "Services"). By visiting our website, submitting a form, booking a call, paying an invoice, or otherwise engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.
You represent and warrant that you are at least 18 years old, that you have the legal authority to bind the business or entity on whose behalf you are engaging the Services, and that all information you provide to us is true, accurate, current, and complete. You agree to keep that information up to date.
Arquilla Solutions provides digital marketing services to home service contractors and similar businesses. Services may include, without limitation: website design, build, and hosting; business SMS setup and messaging automation; review management and reputation automation; lead capture, nurture, and follow-up sequences; CRM configuration; Google Business Profile optimization; and paid media management. The specific scope, deliverables, and timelines for your engagement are described in the proposal, statement of work, order form, online checkout, or other written communication mutually accepted by the parties (each, an "Order"). The Order, together with these Terms, governs the engagement; if a conflict arises, the Order controls only with respect to the specific subject it addresses.
For clarity, the deliverables and outcomes we work to provide ("Results") consist of: (a) generating and managing customer reviews through our review-request systems; (b) improving organic visibility on your website and on Google through structural, on-page, and Google Business Profile optimizations; and (c) producing client requests, inquiries, or leads through the marketing strategies, funnels, and automated systems we build for you. Results are provided on a best-efforts basis. We do not guarantee any specific number of reviews, search ranking position, lead volume, conversion rate, sales, revenue, or return on investment. Marketing outcomes depend on factors outside our control, including your industry, geography, market conditions, the responsiveness of your team, the quality of your service delivery, third-party platform algorithms and policies, seasonality, competition, and the accuracy of information you provide.
You agree to pay all fees set forth in your Order. Unless your Order states otherwise, our core subscription is billed in advance on a recurring monthly basis at the rate quoted to you, and add-on services (including but not limited to Google Ads management, Meta Ads management, and ad spend) are billed separately according to scope. Subscriptions automatically renew each billing period at the then-current rate until cancelled in accordance with Section 5. We may change our pricing on a going-forward basis with reasonable notice; continued use of the Services after the effective date constitutes acceptance of the new pricing. You authorize us and our payment processor to charge your designated payment method for all fees, taxes, ad spend, and any other authorized amounts. If a charge is declined, returned, or reversed, we may suspend the Services and you remain responsible for the amount due plus any associated fees. Late amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
ALL FEES PAID TO ARQUILLA SOLUTIONS ARE FINAL AND NON-REFUNDABLE. This includes, without limitation, monthly subscription fees, prepaid fees, build fees, setup fees, deposits, retainers, ad-management fees, and any other amount paid to us, regardless of whether the Services have been fully delivered, partially delivered, or not yet started, and regardless of whether you elect to cancel, pause, or stop using the Services. We do not issue refunds, credits, or pro-rated returns for any reason, including dissatisfaction with Results, change of mind, change in business circumstances, non-use, or cancellation. By engaging the Services and providing payment, you expressly waive any right to a chargeback, refund request, or dispute on the basis of dissatisfaction with the Services or absence of specific Results.
You may cancel your subscription at any time by sending written notice to hello@arquillasolutions.com. Cancellation requires a minimum of thirty (30) days' written notice. Following receipt of your notice, your services will continue for one (1) full billing cycle, during which we will complete the transfer of all deliverables agreed to in your Order, including but not limited to website files, ad account access, CRM exports, creative assets, and any other materials owed to you. You remain responsible for the fees due during that final billing cycle, which will be charged in full. Cancellation does not entitle you to a refund of any amounts already paid and does not by itself transfer ownership of any Deliverables (see Section 7).
Initiating a chargeback, payment dispute, or reversal in lieu of following the cancellation process in this Section is a material breach of these Terms. In addition to all other remedies, you agree to reimburse us for: (a) the full disputed amount; (b) any chargeback fees imposed by our processor; (c) a fifty dollar ($50) administrative fee to cover the time our team spends compiling and submitting dispute evidence and maintaining compliance records; and (d) our reasonable collection costs and attorneys' fees. These amounts become due immediately upon resolution of the dispute in our favor and may be collected as a debt owed to Arquilla Solutions.
You agree to:
You are solely responsible for the accuracy and legality of the underlying contact lists, customer data, and content you provide or instruct us to use. You will indemnify Arquilla Solutions for any claim arising from your contact lists, customer consents, or unlawful instructions.
Subject to the conditions in this Section, Arquilla Solutions retains all right, title, and interest in and to (a) all websites, code, designs, copy, graphics, automations, funnels, templates, workflows, know-how, methodologies, and other materials we create, develop, license, or use in performing the Services (the "Deliverables"), and (b) all of our pre-existing tools, systems, software, processes, and intellectual property used to provide the Services (the "Arquilla IP"). The Arquilla IP is and shall remain our exclusive property at all times.
While your account is active and current on all fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Deliverables solely for the operation of your business. You receive no ownership rights in any Deliverable except as expressly set forth below.
Website Ownership Transfer. Ownership of the website built for you by Arquilla Solutions does not transfer to you, and you do not own the website, until one of the following has occurred: (i) you have maintained an active, paid, and in-good-standing engagement with Arquilla Solutions for a continuous period of at least six (6) months from the website launch date, with no missed payments and no chargebacks; or (ii) you have paid in full the agreed-upon website build cost, as set forth in your Order, in addition to any other fees due. Until one of those conditions is satisfied, the website (including its design, code, content created by us, and configuration) remains the sole property of Arquilla Solutions, and any license you have to use it terminates automatically upon cancellation, non-payment, or material breach. Upon satisfaction of the applicable condition and payment of all amounts owed, we will, on your written request, transfer ownership of the custom website code and content created specifically for your business; the transfer excludes the Arquilla IP, third-party software, fonts, stock assets, and any platform on which the website is hosted (which may continue to be licensed to you only while you are a paying customer or otherwise have a separate license).
Upon any termination prior to the ownership-transfer conditions being met, we may, in our sole discretion, take the website offline, disable access, and reuse generic templates, components, and methodologies in our other engagements. You will retain copies of business data you have provided to us (such as your customer lists and review responses) but you will not retain the website itself.
You retain ownership of your trademarks, logos, business name, customer lists, and any pre-existing materials you provide to us ("Client Materials"), and you grant Arquilla Solutions a worldwide, royalty-free license to use, reproduce, modify, and display Client Materials solely as necessary to perform the Services. You also grant us the right to identify you as a customer and to use your name, logo, and non-confidential project highlights in our marketing materials, portfolio, and case studies, unless you opt out in writing.
The Services rely on third-party platforms, including without limitation Google (Search, Business Profile, Ads), Meta, LeadConnector / HighLevel (CRM, SMS, email), domain registrars, hosting providers, and payment processors. Use of those platforms is subject to their own terms and policies. We are not responsible for outages, policy changes, account suspensions, algorithm changes, fee changes, or other actions of third parties, and such events do not entitle you to a refund or credit.
By providing your phone number or email address to us, or by enabling messaging features in your account, you consent to receive transactional and marketing communications from Arquilla Solutions, including by SMS, MMS, and automated technology. Message and data rates may apply. You may opt out of marketing messages at any time by replying STOP to an SMS or by using the unsubscribe link in an email; transactional and account-related messages may continue. You are solely responsible for obtaining lawful consent from your own customers before having us send communications on your behalf.
Each party agrees to keep confidential all non-public information disclosed by the other in connection with the Services, to use it only for purposes of the engagement, and to protect it with at least reasonable care. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, OR ERROR-FREE PERFORMANCE. WE DO NOT WARRANT THAT YOU WILL ACHIEVE ANY PARTICULAR LEVEL OF REVIEWS, RANKINGS, LEADS, REVENUE, OR OTHER BUSINESS OUTCOMES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ARQUILLA SOLUTIONS, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE AMOUNTS YOU ACTUALLY PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Arquilla Solutions and its members, managers, employees, contractors, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) any content, data, or materials you provide; (b) your use of the Services in violation of these Terms or applicable law; (c) your violation of any third-party rights, including TCPA, CAN-SPAM, privacy, publicity, or intellectual-property rights; or (d) your business operations, customers, products, or services.
These Terms remain in effect while you use the Services. We may suspend or terminate the Services and your access immediately, without refund, if you (a) fail to pay any amount when due, (b) initiate a chargeback or payment dispute, (c) breach these Terms, (d) misuse the Services, or (e) engage in conduct we reasonably determine to be unlawful, harmful, or harmful to our reputation. Sections 5 (No Refunds), 7 (Intellectual Property and Website Ownership), 10 (Confidentiality), 11–13 (Disclaimer, Liability, Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) survive termination.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Subject to Section 16, the exclusive venue for any action permitted to be brought in court will be the state or federal courts located in Virginia, and each party consents to the personal jurisdiction of those courts.
Please read this section carefully. It affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to the Services or these Terms (a "Dispute") that cannot be resolved through good-faith negotiation within thirty (30) days will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Virginia (or by video conference, at the arbitrator's discretion), in English, by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Class-Action Waiver. You and Arquilla Solutions agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.
Notwithstanding the foregoing, either party may bring an action for injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights or confidentiality obligations.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility outages, third-party platform outages or policy changes, government action, or pandemic.
We may update these Terms at any time by posting a revised version on our website with a new "Last updated" date. Material changes will be communicated by email or in-product notice where reasonable. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
These Terms, together with your Order and any policies referenced herein, constitute the entire agreement between you and Arquilla Solutions and supersede all prior or contemporaneous agreements. If any provision is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. The parties are independent contractors; no agency, partnership, joint venture, or employment relationship is created. Headings are for convenience only.
Questions about these Terms? Contact us at hello@arquillasolutions.com.